Service and Support

XEFinancial Customer Care Center

Call, Email, Write, these are all ways that our representatives try to reach out to your members to get in contact with them if a payment is missed.  We have a call staff that will call on your members to collect missed and delinquent payments, usually it is something as simple as updating card payment information.  But as you know as a club owner the longer a payment is delinquent the harder it is to collect, that’s why as soon as a card has failed processing, our staff reaches out to the member trying to get the correct information to get you paid.  Click here to learn more...

Daily Email

Our Fitness and Tanning Management Solutions also include daily emailed reports.  This allows club owners to keep a detailed record of how their clubs are performing on a daily basis without having to manually run reports.  It is a convenient method of receiving club information that is automatically sent to you on a daily basis.  Click here to learn more...